Return & Refund
Returned products must be in good condition, original packaging unused.
Returns are acceptable for the under mentioned conditions:
- Damaged items.
- wrong products delivered.
Damaged items must be in good condition, and not used.
Local returns usually take between 3-5 working days to be replaced.
international returns usually take:
Gulf Country: 5-7 working days.
Other countries: 7-14 working days.
According to the law of the Ministry of Commerce, the customer has the right to receive his order within 15 days, after confirmation, and if the agreed period is exceeded, Brandat.com has the right to deduct 35% of the invoice, and refund the balance cash.
Refunds are only acceptable for (damaged or wrong items), or customer can replace the items with another.
If purchase was made with online payment, then the returned items will be checked first, if they are in good condition or not, after we contact the customer.
If the refund is approved, then the procedure will be continued to return the amount either a store credit or money.
Sales and offer’s items are non-refundable. (refer to No.2 in returns)